| Frequently
Asked Questions (FAQs)
No Hassle Solution Customers
I keep getting letters to my house demaning payment of utility bills.
What do I do?
Despite our best efforts at getting your utility supplier to post
bills directly to us it sometimes happens that they will post the
bill to your house. The administration of many utility suppliers
is far from perfect. We therefore request that if you receive any
bills addressed to CLECOM, Mr Clewett or similar then you drop them
off at our office on Croydon Road or our shop in the Guild of Students
so that we can prevent future annoyances. Our postal address can
be found at the bottom of this page.
My wireless network card doesn’t work.
- You may not have the correct hardware “drivers”
installed.
- The wireless device may be faulty.
- You may have entered the WEP key (network password) incorrectly.
All my housemates cannot access the Internet. What can I do?
Check the Telewest modem (either a black or white box with green
lights) to see if its on “standby” mode. If it is, simply
press the standby button again to activate it. If that fails, please
contact our IT support team.
I’m a new tenant and cannot access the wireless network in
the house.
This may be because there is a security encryption on the network.
It can either be a 10 digit password or other security setting on
your network. If it’s a password, your housemates should already
have the WEP key written down.
I have ADSL broadband Internet and cannot access my Internet.
Occasionally, routers and modems need re-starting. Try unplugging
the modem and/or wireless router for 30 seconds and re-connect.
My wireless router keeps cutting me off the Internet and my
downloads are slow.
There are several things that could be affecting your wireless
signal;
- Multiple mobile phone/3G signals
- Other wireless networks in the neighbourhood
- Heavy use of P2P(file sharing) software
- Large domestic electrical appliances near the router
Make sure your machine is free from spyware and viruses. Install
some programs from our downloads page and run them on your machine.
Clear out any junk data from your machine by using CCLEANER.
My Internet signal is very weak because my bedroom is at the
back of the house. What can I do?
It could be that something is blocking the wireless signal such
as a large electrical appliance or some other external signal. You
may want to try moving the wireless router to another location in
the house, or place it higher on a table or shelf. If this fails
to improve the signal, please contact IT support on 0121 471 4199.
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